GARG, M. Customer Relationship Management Strategies by 3 and 5 Star Hotels (In Special Reference to Delhi City). Journal of Commerce and Trade , "Meerut, India", v. 12, n. 1, p. 106–117, 2017. DOI: 10.26703/jct.v12i1.129. Disponível em: https://jctindia.org/index.php/jct/article/view/a17-mg. Acesso em: 28 dec. 2024.