SINGARAVELU, K.; AMUTHANAYAKI, V. P. A Study on Service Quality and Passenger Satisfaction on Indian Airlines. Journal of Commerce and Trade , "Meerut, India", v. 12, n. 2, p. 106–115, 2017. DOI: 10.26703/jct.v12i2.167. Disponível em: https://jctindia.org/index.php/jct/article/view/o17-ksvpa. Acesso em: 16 jul. 2024.