VETRIVEL, S. C. Service Quality and Its Impact on Customer Satisfaction in Shopping Malls. Journal of Commerce and Trade , "Meerut, India", v. 10, n. 2, p. 48–52, 2015. DOI: 10.26703/jct.v10i2.244. Disponível em: https://jctindia.org/index.php/jct/article/view/o15-scv. Acesso em: 16 jul. 2024.