YADAV, A. K. The Role of Ombudsman Scheme in Redressal of Customer Grievances. Journal of Commerce and Trade , "Meerut, India", v. 3, n. 1, p. 43–46, 2008. Disponível em: https://jctindia.org/index.php/jct/article/view/a08-aky. Acesso em: 20 apr. 2025.