Mobile Banking - No Wires, No Worries

Kamal Pant

doi:10.26703/jct.v7i2.294

Authors

Dr. Kamal Pant Assistant Professor, FMS Department, Gurukul Kangri University, Haridwar (UK)

DOI:

https://doi.org/10.26703/jct.v7i2.294

Keywords:

Mobile Banking, State Bank of India, Uttarakhand

Abstract

M-banking is one of the newest approaches to the provision of financial services through information communication technology. It has increased its significance during the last decades and its importance is still continuing to increase. It enables payments to be transacted regardless of place and times, without purchasing internet. In the present study, an effort is made to know whether mobile banking services is depended on different age groups customers of SBI, in Uttarakhand, India with the help of statistical tool. An interesting finding, i.e., mobile banking services and age groups are independent and free from biasness. In general, we can conclude from the results that the mobile banking services can play a useful role in our financial transactions.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

References

Brown, I., Cajee, Z., Davies, D. and Stroebel, S. (2003), “Cell phone banking: predictors of adoption in South Africa”, International Journal of Information Management, Vol. 23(5), pp. 381-94.

Divakar Goswami and Satish Raghavendran, (2009), “Mobile-banking: can elephants and hippos tango”? Journal of Business Strategy, Vol. 30(1), pp. 14-20.

Donner, J. and Tellez, C.A. (2008), “Mobile banking and economic development: Linking adoption, impact and use”, Asian Journal of Communication, Vol. 18(4), pp. 318-32.

Hernan E. Riquelme, (2010), “The moderating effect of gender in the adoption of mobile banking”, International Journal of Bank Marketing, Vol. 28(5), pp. 328-341.

Laukkanen, T. and Lauronen, J. (2005), “Consumer value creation in mobile banking services”, International Journal of Mobile Communications, Vol. 3(4), pp. 325-38.

Luarn, P. and Lin, H. (2005), “Toward an understanding of the behavioral intention to use

mobile banking”, Computers in Human Behavior, Vol. 21(6), pp. 873-91.

Seidel, G. (2009), “Challenges but opportunities for mobile banking”, Card Technology Today, Vol. 2, pp. 5-6.

Sinisalo, J., Salo, J., Karlajuoto, H. and Leppaniemi, M. (2007), “Mobile customer relationship management: underlying issues and challenges”, Business Process Management Journal, Vol. 13(6), pp. 771-87.

Suoranta, M. and Mattila, M. (2004), “Mobile banking and consumer behavior: new insights into the diffusion pattern”, Journal of Financial Services Marketing, Vol. 8(4), pp. 354-66.

www.statebankofindia.com

www.sbi.co.in